tag:blogger.com,1999:blog-6569681.post115593291715882213..comments2024-03-29T05:14:10.903-07:00Comments on Geeking with Greg: Starting Findory: Customer feedbackGreg Lindenhttp://www.blogger.com/profile/09216403000599463072noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-6569681.post-1156108853949776592006-08-20T14:20:00.000-07:002006-08-20T14:20:00.000-07:00You make me dream with your constructive feedbacks...You make me dream with your constructive feedbacks...<BR/><BR/>But you'd rather be talking of "user feedback" rather than "customer feedback".<BR/><BR/>As mentioned on previous posts, I manage a big dating site in France and I can assure you it makes a big difference between users and customers...<BR/><BR/>Paying customers feedback is another story... They're more active at yealing at you for the tiniest problem (massively due to their malware rotten pc's).<BR/><BR/>In fact, we had to create a custom CRM program to handle the load (+/- 300 messages/day) and have people 12 hours a day to answer...<BR/><BR/>But this is the only side effect of a business model that provides at least a 15% income growth every single month :)Anonymousnoreply@blogger.com