- As eBay sells more new goods, the brand's lack of a money-back guarantee will become a hindrance. "History suggests that in order to remain competitive, retailers must match the offerings of others," Professor Koehn said. "EBay is unlikely to be an exception."
Sunday, May 09, 2004
Kill eBay, Vol. 2
An interesting article in the New York Times claims the biggest threat to eBay's growth may be from traditional retailers. Traditional retailers offer much better customer service, especially on returns.
Posted by Greg Linden at 10:03 PM