Peter Morville gave a Google Tech Talk, "Ambient Findability and The Future of Search", that is a fun, light discussion about helping people find the information they need.
The slides from the talk are available (PDF), but they make little sense without Peter talking behind them. If you are in a rush and just want to skim the slides, make sure to see slide 23 with the definition of ambient findability and slide 27 on information overload.
There are tidbits on personalized search (which Peter seems skeptical about) and "keeping found things found" (aka re-finding) in the Q&A starting at 55:42 in the video.
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