Saturday, April 01, 2017

Book review: Radical Candor

This just came out, the book Radical Candor by Kim Scott. It's a good read on managing and focused on people. I'd recommend it if you are a manager or help others manage people.

I'd summarize it by saying it takes a teaching and mentoring approach to management, very much of the school that managers primarily exist to help the people on their team. The advice is both practical and actionable, with specific advice for running 1:1s and meetings, and focused how to encourage conversations where people strive to improve themselves as well as helping others.

Some carefully selected quotes from the book:

"It seems obvious that good bosses must care personally about the people who report directly to them ... And yet ... "

"It turns out that when people trust you and believe you care about them, they are much more likely to accept and act on your praise and criticism, tell you what they really think about what you are doing well and, more importantly, not doing so well, engage in this same behavior with one another ... embrace their role on the team, and focus on getting results"

"When you're the boss, it's awkward to ask your direct reports to tell you frankly what they think of your performance, even more awkward for them than it is for you. To help, I [ask] ... 'Is there anything I could do or stop doing that would make it easier to work with me?' ... It is essential that you ... commit to sticking with the conversation until you have a genuine response. One technique is to count to six before saying anything else, forcing them to endure the silence. The goal is not to bully but to insist on a candid discussion ... Then listen with the intent to understand ... Once you've asked your question and embraced the discomfort and understood the criticism, you have to follow up by showing that you welcome it. You have to reward the candor if you want to get more of it ... Make a chance as soon as possible ... show you're trying."

"If you can absorb the blows, the members of your team are more likely to be good bosses to their employees when they have them ... The rewards of watching people you care about flourish and then help others flourish."

"The ultimate goal of Radical Candor is to achieve results collaboratively that you could never achieve individually ... A culture of guidance ... An exemplary team ... self-correcting quality whereby most problems are solved before you are even aware of them ... Don't start by bossing people. They'll just hate you. Start by listening to them."

1 comment:

Greg Linden said...

HT, Xavier Amatriain on Twitter, who said, "Bought a copy of @kimballscott's Radical Candor for each of my managers @Quora"